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Our policy lasts 14 days. After 14 days of the date of your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Books, Cd's and magazines are non-returnable.
- Downloadable software products
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after purchase date.
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We do not have to provide a refund if you have changed your mind about a particular purchase, so choose carefully.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the goods are faulty, we will meet our obligations under the Consumers Guarantee Act to provide a solution.
We only replace items if they are damaged or unfixable. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
380 Anglesea Street,
Hamilton - North Island
NZ - 3204
Shearers Music Works cannot accept cancellation for product that has to be imported specially at the customer’s request. A deposit may be required at the time of order, and these products can only be returned if the product is faulty or does not conform to the product specifications.
To return your product, you should mail your product to:
380 Anglesea Street,
Hamilton - North Island
NZ - 3204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track and trace service so that you can track your returned item to us.
3 Section Heavy Duty Music Stand - Black
Lyra collapsible tubular music stand - 3 section - Height range: 55 to 125 cm / 21.6 to 49.2 in - Dimensions when folded: 48 x 9 x 8 (cm) / 18.9 x 3.5 x 3.1 - Carrying bag included - Colour: Black
Acoustic A-Frame Guitar Stand
A-Frame Guitar Stand. Unique arm design for electric guitars. Friction locking in open and closed positions. Durable black powder coated finish. Heavy duty cushions and feet.
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• Universal guitar stand with instrument rubber safety lock strap• Completely disassemblable to save space• Bottom arms coating and instruments safety lock strap made of natural rubber• Loaded nylon joint with height adjustment knob
Strong metal construction with metal connecting parts•Folds flat for easy transport•Stable nylon tripod base with metal reinforcement•Easy to adjust height & angle•Scratch resistant powder coating•Cable organiser clips•Ergonomically designed textured grips•Includes universal microphone clip•Universal EU+US microphone holder thread•Height of ...
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Yamaha L85 Black Wooden StandSuitable for the following Yamaha portable pianos: P85 P95 P35 P105 Your Yamaha portable digital piano deserves a platform that puts in a perfect playing position — and complement's this great keyboard's looks. Don't settle for a run-of-the-mill stand! Now, you can play your portable piano in style, with Yamaha's L...
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Twin flexible arms and bright white LEDs allows you to direct light exactly where it is needed. Designed for easy use with most music stands with weighted base for freestanding use Alternatively the light can clip onto most book shelves for use as a reading light. 2 x bright white, energy saving LED lights per arm to illuminate two pages simul...